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Do you have a WD My Cloud NAS? Update before you run out of support

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Do you have a WD My Cloud NAS? Update before you run out of support

WD My Cloud OS Update

Popular hard drive and NAS server manufacturer WD has issued an important notice to all of its customers who have purchased a My Cloud server. The My Cloud OS operating system including the My Cloud OS 3 version will end its support on April 15, 2022, therefore, if your device is not compatible with the My Cloud OS 5 operating system, it will lose remote access from the Internet and it will only work local access, that is, we will be left without the main characteristic of a NAS server, which is to access from anywhere on the Internet.

A very important detail is that devices with older firmware versions will not receive security fixes or technical support, so they should update to the latest available version as soon as possible. WD recommends that all customers protect their data from possible cybercriminals, making a backup external to that of the NAS server so that even if they are hacked, no valuable information is lost. The manufacturer also recommends disabling remote access to the server, to have more security, disconnecting it directly from the Internet, or blocking Internet access directly from the router. Of course, it is highly recommended to choose an access password that is unique and secure.

The firmware version My Cloud OS 5 is a version with very important security updates, and it is essential that you have this latest version installed so that your NAS server is not hacked from the Internet, as has happened in the past with different attacks specifically designed to erase all information on WD NAS servers.

20% discount when buying a new WD My Cloud

If you have a WD My Cloud server that is not compatible with the new WD My Cloud OS 5 operating system, the manufacturer will provide you with a 20% discount coupon to purchase a new model that is compatible with the new operating system. To find out if your device is compatible with My Cloud OS 5 you should go to the support page of your NAS, and see if a new firmware is available and which devices are compatible. In January 2022, the campaign to send the 20% coupons will begin to all customers with devices that are not compatible, this will be done completely automatically. WD has clarified that it will not ask us to return the previous NAS server to use the coupon, and we will have a maximum of 3 months to exchange it for one of the new WD teams:

  • My Cloud Home
  • My Cloud EX2 Ultra
  • My Libro

Considering that the solution that WD provides to continue with the updates is to buy a new model, surely WD customers will switch to other manufacturers that do provide firmware updates for many years, such as QNAP, Synology, or ASUSTOR, computers that are much more complete in terms of functionalities, and with better support based on continuous updates. If you are interested in a home NAS server, we recommend the QNAP TS-253D model and also the Synology DS720 + , both models are very powerful and with a really complete operating system.